Terms of Service

If you do not agree to these Terms, do not access or use the Services. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.

• Service / Services: the ERPOps AI Copilot platform and related offerings.
• Customer: the organization subscribing to the Services.
• Authorized Users: individuals authorized by the Customer to use the Services.
• Customer Data: data submitted to the Services by the Customer or its Authorized Users.

Customers are responsible for safeguarding credentials and for all activity that occurs under their accounts and those of their Authorized Users.

Paid plans are billed monthly or annually in advance and renew automatically until cancelled. Fees are exclusive of taxes. The Professional plan includes a 14-day free trial; cancel before the trial ends to avoid charges.

The Free plan is provided as-is, subject to usage limits and feature constraints which may change with reasonable notice. The Free plan is not eligible for SLAs or priority support.

• No reverse engineering, decompiling, or attempting to derive source code.
• No unlawful, infringing, or harmful use of the Services.
• No interference with the Services or excessive load that disrupts other customers.
• No resale or sublicensing without written permission.

Customer retains all rights to Customer Data. Customer grants ERPOps a limited, non-exclusive license to process Customer Data solely to provide and improve the Services.

Each party agrees to protect the other’s confidential information using at least the same degree of care it uses for its own confidential information of similar importance.

The Services interoperate with third-party ERP systems (e.g. PeopleSoft, Workday, Oracle, SAP). Customer is responsible for compliance with the license terms of those systems and for granting ERPOps the necessary access.

We target high availability for paid plans. Specific uptime commitments and remedies are provided to Enterprise customers under a separate Service Level Agreement.

Either party may terminate for material breach not cured within 30 days of written notice. Upon termination, Customer’s right to access the Services ends and Customer Data is available for export for 30 days before deletion.

Except as expressly stated, the Services are provided “as is” without warranties of any kind, whether express, implied, statutory, or otherwise.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages. Each party’s aggregate liability is capped at the fees paid by Customer to ERPOps in the 12 months preceding the event giving rise to the claim.

Each party will indemnify the other for third-party claims arising from its breach of these Terms or violation of law, subject to standard procedures (prompt notice, sole control of defense, reasonable cooperation).

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles. Disputes will be resolved in the state or federal courts located in Delaware, except where prohibited by law.

We may update these Terms from time to time. Material changes will be communicated via the Services or by email to account administrators and will take effect on the date stated.

Legal inquiries: legal@erpops.ai.