For HR & Benefits administrators
When benefits sync fails, employees show up with no coverage
ERPOps monitors every integration touching your HR data — open enrollment syncs, payroll batches, FMLA records, ACA reporting — and fixes failures before employees feel them.
The 4 HR integration failures that keep teams up at night
Open enrollment sync failure
8,000 employees. 6 carriers. 3-week window. A carrier endpoint goes down at midnight and 400 elections silently fail.
ERPOps: Detects the failure within 60 seconds, alerts the benefits team, retries automatically, and reports exactly which records need attention — before a single employee loses coverage.
Payroll batch failure
Bi-weekly payroll for 40,000 employees fails at step 18,441. It's Friday night. Payday is Monday.
ERPOps: AI identifies the constraint violation, links it to the triggering change, and surfaces the fix with confidence score. Payroll manager resolves in 30 minutes, not 4 hours.
ACA reporting data drop
Your 1095-C integration drops 153 records silently. Nobody knows until the IRS penalty notice arrives.
ERPOps: Detects the count mismatch between source and destination, fires an alert immediately, and surfaces the dropped records for remediation. $310 per record — 153 records — $47,430 penalty avoided.
FMLA sync intermittent failure
Leave designations failing to post in Oracle HCM 12% of the time. Employees on protected leave showing as AWOL.
ERPOps: Identifies the failure pattern, correlates to network timeout configuration, and surfaces the fix — before an employee faces disciplinary action for a system error.
Your policy library, answerable in 10 seconds
Upload your agency’s HR policy manuals, FEHB benefits guides, leave policies, and SOPs to the ERPOps Knowledge Base. HR administrators can then ask the AI Copilot questions in plain language and get cited answers from your actual documents — not generic responses from the internet.
This is not Employee Self-Service. ERPOps is a tool for the HR administrators and operations staff who answer employee questions, manage compliance, and run the systems. Employees continue to use PeopleSoft ESS, Workday, or your agency portal as normal.
Example questions HR admins ask:
- "What does our policy say about FMLA intermittent leave for a chronic condition?"
- "What is the FEHB qualifying life event window for adding a dependent?"
- "Which benefit plans cover domestic partners under our agency agreement?"
- "What are the ACA affordability thresholds for our plan year?"
AI Copilot — Knowledge Base
What is our agency’s policy on FMLA intermittent leave for a chronic serious health condition?
Under Section 4.3.2 of the Agency HR Policy Manual (updated March 2026), employees with a chronic serious health condition as defined under 29 CFR 825.115 may take FMLA leave intermittently when medically necessary. The minimum increment is 1 hour. Documentation must be recertified every 6 months or when the condition changes materially. See also: FMLA Intermittent Leave SOP, page 12.
Sources: Agency HR Policy Manual §4.3.2
What ERPOps protects — the HR data boundary
We monitor the systems. We never see the people in them.
What ERPOps sees
- Integration error codes, exit statuses, and stack traces
- Job names, batch IDs, record counts, and timing metadata
- Schema and constraint metadata (table names, FK references)
- Network and infrastructure telemetry
What ERPOps never sees
- Employee names, SSNs, dates of birth, or addresses
- Salaries, compensation history, or banking details
- PHI, benefit elections, or dependent information
- FMLA medical documentation or leave reasons