For federal agencies & state governments
ERP operations at federal scale. Finally automated.
ERPOps was built by someone who has been paged at 2am for a State Department PeopleSoft failure. We know federal ERP environments — the constraints, the compliance requirements, and the operational discipline they demand.
Experience across federal environments
Representative environments from 30 years of federal ERP implementation experience.
Federal ERP integration failures with compliance consequences
Payroll integration failure — FLSA compliance at risk
Biweekly payroll for 8,000 federal employees. The PeopleSoft payroll batch fails at step 6,241 on a Thursday night. Pay must post by Friday. FLSA violations for late payment carry civil liability.
ERPOps: AI identifies the specific batch failure, root cause, and fix in minutes. Payroll operations team resolves before the Friday posting window. 8,000 employees paid on time. Zero compliance exposure.
FLSA compliance riskGFRS submission integration — reporting deadline at risk
Quarterly financial reporting to Treasury. The ERP-to-GFRS integration dropping records during extract. 3,400 transactions not included in the submission. Discovered the day before the deadline.
ERPOps: Detects the count discrepancy between ERP extract and GFRS acknowledgment. Identifies the specific transaction types failing the Treasury schema validation. Surfaces the fix with 24 hours to spare.
Treasury reporting riskPIV card authentication integration failure — 2,000 users locked out
Agency PKI certificate rotation. PeopleSoft SAML integration with the agency identity provider fails to update. 2,000 users can't authenticate. Mission-critical HR and finance transactions halted.
ERPOps: Detects the SAML assertion failure pattern within 60 seconds of the first failed authentication. Correlates to the certificate rotation event in the change log. Alerts the identity management team with the exact configuration change needed.
Mission continuity riskWorkday to legacy system sync failing — dual-system period at risk
Agency transitioning to Workday. Running parallel systems during the cutover period. Data sync between Workday and the legacy ERP falling behind. Reconciliation team can't validate data parity. Go-live date at risk.
ERPOps: Monitors both systems simultaneously, detects sync divergence in real time, quantifies the gap (records in Workday vs. legacy), and gives the transition team the data they need to make a confident go/no-go decision.
Transition program riskFederal compliance and security requirements we address
FISMA alignment
ERPOps is designed to operate within FISMA-aligned environments. Our audit trail, access controls, and logging architecture follow NIST SP 800-53 control families relevant to ERP operations monitoring. FedRAMP roadmap and ATO support packages available for qualified agencies.
Request our FISMA documentationUS-region data hosting
All ERPOps data is stored in US-region cloud infrastructure. No data leaves US jurisdiction. Regional isolation options available for agencies with specific data residency requirements in their ATO boundary.
Discuss data residencyPre-completed security docs
We maintain pre-completed responses to standard federal security questionnaires (SCA, vendor risk assessments, CISA attestations). Enterprise customers receive our full security package including DPA, BAA, and system security plan summary.
Request security packageGive your ERP operations team L3 knowledge on demand
Federal ERP environments are complex. PeopleSoft running on-premises behind a PIV-protected network, integrated with a dozen agency systems through Akana or an ESB, with custom configuration that predates half your team. When something breaks at 2am, the person holding the pager may not be the person who built the integration.
The ERPOps AI Copilot gives every member of your operations team access to the institutional knowledge embedded in your own runbooks, SOPs, and incident histories — loaded into the Knowledge Base and queryable in plain language. The L1 technician on overnight duty can ask “What do I do when PeopleSoft Process Monitor shows PSUNX as Stopped?” and get a cited answer from your own documentation in seconds — not after a 30-minute hunt through a SharePoint folder.
- Upload agency SOPs, runbooks, and technical guides to the Knowledge Base
- AI answers from your actual documentation, not generic internet responses
- Role-based access — operations staff see operational docs, finance staff see finance docs
- Full audit trail of every AI query for compliance review
- PII sanitized before any query reaches our AI engine